eClient Customer System 2001     1.1

The Sales Order System being web active insures that the customer has the most up-to-date price changes that might effect his customers shipping. Being an internet responsive system the user can eMail the customer with his purchase receipt, and shipping status if needed. With it''s history feature a user can review, reprint or confirm an item for return through its RMA interface. Account for it through a Real Time Inventory interface and maintain its stock with a Vendor Purchase Order system when it''s time to order new stock, and provides for receiving inventory from the Purchase Order interface.The Marketing System was designed to support current customers and prospects being rich with an unlimited maintenance of marketing history. Scheduling follow-up dates and times is a click of a button, along with viewing these follow-up dates within the customers profile section. At a click of a button any comments you enter into the comments section can be eMailed to your customer, as you might need.The Service Order System was designed to support the customer''s needs when it comes to services and/or repairs your customers might require. The system maintains a service''s database of multiple line services performed, which can be printed as a detail receipt or quotes of the service. With its history feature the user can open close or reopen service orders as needed.The Support Interface tie into the Sales Order Receipt for recognizing products under support agreements. Reviewing/editing or ignoring support plans is a mouse click and a user''s decision to the support system. Maintaining a strong Problem Cause Solution Database is the heart of the support system. Problem''s not maintained within the system can be added freely as problems are resolved, providing a record of the problem, cause and solution for easy resolution of reoccurring events. The system''s rich feature of time stamping and eMailing conclusions to the customer enhance its functionality.

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